Last Updated: [Insert Date]

At Flexible Jackets LLC, we want you to be satisfied with your purchase. If there is an issue with your order, we offer returns and exchanges under the conditions outlined below.

1. Eligibility for ReturnsWe accept returns only in the following cases:

• You received the wrong item
• The item was damaged upon arrival

Returns are not accepted for reasons such as change of mind or incorrect size, unless the item meets one of the conditions above.

2. Return Window

You must request a return within 15 days of the delivery date. Any requests made after this period may not be accepted.

3. Condition of Returned Items

To qualify for a refund or exchange, returned items must be:

• Unused and unworn
• In original condition with tags still attached
• Returned in original packaging (if possible)
• Free from any stains, odors, or visible wear

Items that do not meet these conditions will not be eligible for a refund or exchange.

4. Return Shipping

Customers are responsible for the cost of return shipping. We do not cover return shipping fees unless the return is due to an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return packages.

5. Refund Amount

Approved refunds will be issued for the full product amount only, excluding any original shipping charges.

6. Exchange Policy

We offer exchanges for eligible items. If you received the wrong size, color, or item, contact us to arrange an exchange.

7. How to Start a Return

To request a return or exchange, please contact us first:

• Email: [your support email]
• Contact Form: Use the form on our Contact Us page

Include your order number, the issue, and clear photos (if applicable). We will respond with return instructions if your request is approved.

8. Processing Time

Once we receive and inspect your return, please allow a few business days for your refund or exchange to be processed. We will notify you by email once it’s completed.

Refunds will be issued to the original payment method.

9. Non-Returnable Items

At this time, all products are returnable as long as they meet the conditions listed above.

10. Contact

For questions about returns, exchanges, or refunds, contact:

Flexible Jackets LLC
Email: [your support email]
Website: https://flexiblejackets.com